Airbnb says that as part of providing rebooking assistance it may - but is not obligated to - pay for or contribute to the cost of new accommodations. And if a host cancels a month or less before your check-in, and you contact Airbnb, it promises to “assist” you with finding comparable or better accommodations.īut here’s where things get a little fuzzy. If a host cancels, Airbnb promises a full refund, according to its Rebooking and Refund Policy. Your host shouldn’t have canceled your reservation so close to your arrival. Can you help? - Curtis Rahman, Saint Louis Park, Minn. Our new location is 1.1 miles away, which means we also have travel expenses that we wouldn’t have had before. Our original booking was one block from where we needed to be.
I think Airbnb should cover the $1,300 difference from the original booking. Airbnb offered me a $200 coupon for a future booking. I quickly chose a one-bedroom apartment that cost $1,300 more. My host canceled our reservation within 24 hours of my arrival.Īirbnb sent me substitute listings, but all of them were much more expensive and smaller than the one we had booked. I recently reserved a two-bedroom apartment in Washington, D.C., through Airbnb. Is a $200 credit enough to make up for the trouble? Question But the new property is smaller and costs more. When Curtis Rahman’s Airbnb host cancels his reservation a day before his arrival, he tries to find a substitute apartment.
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